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FAQs

How do I keep my child safe online?

Parent Zone has been helping children stay safer online for over a decade and our experience tells us that knowledge is the best weapon families have in enjoying the opportunities of the internet age.

We create resources for parents to give them the information to help their children be aware of the risks they may come across online, know what to do if anything upsets or harms them, and advice to support your child so if anything bad does happen, they can bounce back and continue to enjoy the benefits of the online world.

Check out our resources for parents, including Digital Parenting magazine, and our parent guides to the apps and services children and young people love, such as Instagram, Live.ly, Yellow and Snapchat.

 

What is digital resilience?

Digital resilience, also known as online resilience, is the ability to understand when you are at risk online, know what to do if anything goes wrong, learn from your experiences of being online, allowing you to recover from any difficulties or upsets.

Find out more HERE.

 

How do I make my child more resilient online?

Follow our six tips to help make your child more resilient online HERE

 

How do I set parental controls on the apps and services my child uses, such as Instagram, Snapchat, Twitter and Musical.ly?

Check out our Parent Guides section.

 

Which apps should I be concerned about as a parent?

Parents can check out the latest information about apps and services their children use in the current issue of Digital Parenting magazine. The Tools section begins on p41, while you can find out more about live streaming apps on p34.

 

Where can I report incidents that upset or harm my child online?

Read our guide on where to report cyberbullying, inappropriate adult contact and other incidents HERE.

 

My child is being bullied online. What can I do to help combat cyberbullying?

Check out our article on our sister site Parent Info on bullying and read advice from Scottish anti-bullying charity Respect Me HERE.

 

What do PEGI games ratings mean?

Read our guide to gaming ratings HERE.

 

My child is being bullied while playing video games. What can I do?

Check out this advice on our sister site, Parent Info from anti-bullying charity Ditch the Label.

 

How do I access Parent Zone's online safety course for parents?

Our Parenting in the Digital Age online training is aimed at parents and carers and consists of four short films offering information and advice from Parent Zone CEO Vicki Shotbolt to help your child stay safer and feel confident in the online world. It costs £6.99+VAT (purchase it here), or is free to Parent Zone membersOnce you have registered for the course, you can access it HERE.

 

How long will the Parenting in the Digital Age course take to complete?

It takes around 20 minutes to complete all four modules of the online safety course for parents. 

 

Can I take the parenting course more than once?

Yes, once registered, you can access the course as many times as you like.

 

Do you have a Parent Zone parent forum?

Parent Zone currently has a forum for professionals working with families, such as teachers, social workers or police officers, but we don't have a parent forum. If you would like to ask us a question or comment on an issue related to families and the online world, contact us via our Facebook page.

 

Is Parent Zone on YouTube?

Yes, you can find us on YouTube HERE. Check regularly for the videos with parent tips on popular apps among young people such as WhatsApp.

 

If you have any other questions, please contact us at help@parentzone.org.uk.