When friendship dramas play out online: how to support your child

Friendship ups and downs are a normal part of growing up. But when dramas unfold online, whether it’s in group chats or gaming forums, things can blow up quickly. 

Here’s how to help your child navigate online friendship dramas with confidence and care.

1. Listen before reacting

When your child comes to you upset about something online, try to stay calm and listen fully before offering advice. Avoid jumping in to take over or contact other parents immediately. 

Sometimes, they just need to be heard. Listening helps your child feel supported and safe sharing with you again. Taking time to understand their feelings first also helps you respond more thoughtfully and effectively.

2. Help them pause and reflect

Encourage your child to step back before responding online. Taking time away from screens, even a short walk or a night’s sleep, can give perspective and prevent impulsive replies that make things worse. 

Remind them that not everything needs an instant response. 

Helping them slow down teaches emotional control and shows that thoughtful choices often lead to better outcomes.

3. Talk about what’s public and what’s private

Children can underestimate how far messages, screenshots or posts can spread. 

Discuss what’s OK to share and what’s best kept offline. Reinforce that once something is posted or sent, it’s hard to take back. Equally, let them know there are expert organisations out there who are ready and experienced to help. See our Help Page for more on this.

4. Encourage empathy

Ask questions like, “How do you think your friend felt when that was posted?” or “How would you feel if that happened to you?” Helping your child consider other perspectives can reduce conflict and guide them toward repairing relationships. 

Empathy also supports stronger friendships and makes it easier for them to handle disagreements respectfully.

5. Teach healthy boundaries

It’s okay to mute, block or leave a chat if it becomes negative. Teach your child that walking away isn’t rude — it’s self-care. 

Knowing how to step away from harmful interactions helps them protect their wellbeing and build confidence in handling social challenges.

Support them in choosing friendships and online spaces that feel respectful and kind.