You are here

Terms and conditions


Our privacy policy

The GDPR came into force on May 25 2018. This is Europe’s new framework for data protection laws and it replaced the 1995 data protection directive which current UK law is based upon. The GDPR affects the way we collect and handle any personal information and data that we hold on you.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in June 2020.

Your rights

You have the right to request access to your data, object to its processing, restrict the processing or request for it to be deleted. We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have a right to complain to the ICO if you are concerned about the way we are handling any of your information.

If you wish to exercise any of your rights, as listed below, please write to us at

a) Access to your personal information
b) Objection to processing of your personal information
c) Restriction of processing of your personal information
d) Rectification of your personal information
e) Erasure of your personal information.

If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations.

No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be excessive in nature. 

Upon successful verification of your identity you are entitled to obtain the following information about your own personal information:

a) The purposes of the collection, processing, use and storage of your personal data.
b) The source(s) of the personal information if it was not obtained from you.
c) The categories of personal data stored about you.
d) The recipients or categories of recipients to whom your personal data has been or may be transmitted, along with the location of those recipients.

What information do we collect?

Our website collects non-personal information from all our users through cookies and website analytics software (Google Analytics). In addition, we collect necessary information from users who sign up for our website or one of our projects, this information is used for the purposes of the specific project only. Where additional and relevant permissions have been given, data may also be used by Parent Zone for our own use, including sending newsletters and marketing messages.

Reasons for collecting personal data

Parent Zone are the experts in digital family life. We provide support and information to parents, children and schools around the world, helping families to navigate the internet safely and confidently.

We regularly work with parents, schools, governments and businesses to study, understand and address the impact of emerging technologies on children and families.

Any information and personal data we collect is solely for the purposes of carrying out our mission, delivering our projects and conducting research to help families in a digital age.

What personal data do we store?

The amount of personal data we store varies depending on whether you have signed up for a newsletter, one of our projects or are one of our member schools or organisations. You have the right to contact us to request access to the personal data we have stored.

We may hold some, or all, of the data below on you:

  • salutation
  • first name
  • middle name
  • last name
  • organisation name
  • organisation address
  • correspondence
  • job title
  • email address
  • phone number
  • job type
  • information you may have entered in a research survey e.g. the number of children you have

How do we use your personal information?

Personal information is never shared with third parties unless it is for a specific task related to the project (e.g. postal addresses for the delivery of magazines). Where information is shared with a third party we secure an NDA to make sure the data is not shared with any third parties. If you register with our website your details will be used to give you access to areas of the website that are not open to all visitors. This data is not shared outside Parent Zone. It may be used by Parent Zone for marketing purposes and newsletters providing we have obtained your consent or we have a genuine and legitimate reason to do so. You can opt out of these communications if you wish. 

Webpage privacy statement

When you visit our web site, you leave electronic traces that show your path; information such as IP-address. We use this kind of information to better understand and interpret the traffic patterns and subsequently to improve the standards of our site – for the benefit of our visitors. We therefore process it on the legal basis of ‘legitimate interest’, as reflected in Regulation (EU) 2016/679 (“GDPR”) or its local equivalent.

The use of ‘cookies’

A cookie is a small text file that is placed on your computer to help the website analyse how you use the site.

This site uses cookies to measure the traffic on our site. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.

Google Analytics privacy policy

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’. The information generated by the cookie about your use of the website will normally be transmitted to, and stored by, Google on servers in the United States. We will ensure that there are proper legal safeguards in place to ensure that your data stays protected. 

Google will use that information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activities for website operators and providing other services to the website operator relating to website activities and Internet usage. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of the data generated by cookies which relate to your use of this website (including your IP address) and the processing of such data by Google by downloading and installing the browser plug-in which is available at

We also use Google Analytics Advertising Features to analyse aggregate demographic data for statistical purposes. Should you not wish that we do this, you can deactivate it through the Ads Preferences Manager. Additional information regarding terms of use and data protection is available at or

Terms and conditions of use

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

Use license

Permission is granted to temporarily reproduce the materials (information or software) on this web site for non-commercial transitory viewing only. This is the grant of a limited license, not a transfer of title, and under this license you may not:

  • use the materials for any commercial purpose;
  • attempt to decompile or reverse engineer any software contained on the web site;
  • remove any copyright or other proprietary notations from the materials.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time.


The materials on the website are provided “as is”. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the website, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage.

Revisions and errata

The materials appearing on the web site could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its web site are accurate, complete, or current. We may make changes to the materials contained on its web site at any time without notice. We do not, however, make any commitment to update the materials.

Site terms of use modifications

We may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Other website links

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Whilst we endeavour to only link to appropriate sites we are not responsible for the contents of any such linked site. The inclusion of any link on our website does not imply endorsement by us of the site.


This website and its contents are copyright Parent Zone, operating name of Parent and Family Consulting Ltd. All rights reserved. Reproduction of all or any substantial part of the contents in any form is prohibited. No part of the site may be distributed or copied for any commercial purpose without express approval.


Cancellations and refunds policy



Cancellation policy for all Parent Zone training including in-school sessions, foster carer training, Resilient Families and Digital Parenting is as follows:

1) Cancellations one month or more before a training date are entitled to a full refund OR may reschedule their training for another mutually agreed date. 

2) We are unable to process refunds or reschedule training within one month of a training date. 


The delegate fee for any Parent Zone event includes all refreshments served on the day. Parent Zone reserves the right to alter event programmes and change speakers without prior notice. Cancellation policy for all events is as follows:

1) Cancellations two weeks or more before an event are entitled to a full refund.

2) No refunds will be processed within one week of an event.

Payment for all Parent Zone training and events must be received by the date of the session or the deadline printed on the invoice (whichever comes first). We may refuse admission to delegates who have an outstanding invoice. 

Contact us

If you have any questions about these terms, or if you wish to exercise your privacy rights outlined in our privacy policy then please contact