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The Ollee Help Hub

For parents

In this section you will find links to further information and resources from a selection of expert organisations that will be able to provide you with specialised help and advice. 
If you or a child is in a crisis, or you need to talk to someone, please contact one of the helplines.
If you think a child is in immediate danger, call the police on 999.



Free, confidential, 24/7 text-messaging support service for anyone who is struggling to cope. Text PARENTZONE to 85258 for support.


The Samaritans are available, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure. Call 116 123 for free.

NSPCC Helpline

If you’re concerned about a child call 0808 800 5000 from Monday to Friday (8am – 10pm) or from 9am – 6pm at the weekends. It’s free and you don’t have to say who you are.

Body and mind

Dove Self-Esteem Project

The Dove Self-Esteem Project is all about boosting children and young people’s self-esteem and body confidence – and supporting parents to start important conversations at home.

NHS – Where to get help for self-harm

Links and guidance on support available for self harming.

Beat Eating Disorders

Beat is the UK’s eating disorder charity. Their mission is to end the pain and suffering caused by eating disorders.


Mind provides advice and support to empower anyone experiencing a mental health problem.


Expert information and guidance on children and young people's mental health.  

Internet and online life

Be Internet Legends

Help your child become a smarter, safer and happier explorer of the online world with this programme from Google and Parent Zone.

Parent Info

Parent Info provides support and advice to parents, with contributions from the leading experts and organisations in matters related to young people and families in a digital world.


An interactive game for 7–16 year olds, a special area for younger children and resources for parents and carers so that they can support their children online.  

Gaming or gambling?

Learn about the gambling-like risks children may face when playing online games and simple practical things parents and carers can do to keep gaming fun and safer.

BBC Own It App

The Own It app provides a helping hand to children in showing them how to make smarter and better-informed choices, and helping them grow into confident, positive and happy digital citizens.

Parent Zone

Parent Zone provides support and information to parents, children and schools, working globally to help families to navigate the internet safely and confidently.


Thinkuknow is NCA-CEOP’s education programme and has internet safety advice for children and parents.   

School and friends

Supporting your child with school anxiety and refusal

If your child is refusing to go to school, or is feeling anxious, you’ll find information and advice to help you support your child and work with the school here.

Anti-Bullying Alliance

Anti-Bullying Alliance is a coalition of organisations and individuals that are united against bullying.

National Bullying Helpline

The UK’s only charitable organisation addressing adult bullying and child bullying.  

Family life


Gingerbread is the leading national charity in the UK working with single-parent families.

Home-Start UK

Home-Start is a local UK community network of trained volunteers helping families with young children through their challenging times.


Become works to improve the lives of children in care and young care leavers, and has a freephone advice line.


The UK’s largest provider of relationship support, providing counselling around relationships, families, children and young people.

Grandparents Plus 

Connects kinship carers with a national community and network of local support groups, to offer advice and support.  

Grooming and exploitation

National Crime Agency – Child Exploitation and Online Protection Command (NCA-CEOP) safety centre

If you're worried about online abuse or the way someone has been communicating online, let CEOP know.

Internet Watch Foundation reporting page

Anonymously and confidentially report child sexual abuse images and videos and non-photographic child sexual abuse images.

Marie Collins Foundation 

Advice for parents and carers on how to respond to the discovery of online exploitation and harm.


Pace works alongside parents and carers of children who are – or are at risk of being – exploited by perpetrators external to the family.         

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