Ollee Help Hub
In this section you will find links to further information and resources from a selection of expert organisations that will be able to provide you with specialised help and advice.
If you or a child is in a crisis, or you need to talk to someone, please contact one of the helplines.
If you think a child is in immediate danger, call the police on 999.
Helplines
Free, confidential, 24/7 text-messaging support service for anyone who is struggling to cope. Text PARENTZONE to 85258 for support.
The Samaritans are available, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure. Call 116 123 for free.
If you’re concerned about a child call 0808 800 5000 from Monday to Friday (8am – 10pm) or from 9am – 6pm at the weekends. It’s free and you don’t have to say who you are.
Body and mind
NHS – Where to get help for self-harm
Links and guidance on support available for self harming.
Beat is the UK’s eating disorder charity. Their mission is to end the pain and suffering caused by eating disorders.
Mind provides advice and support to empower anyone experiencing a mental health problem.
Expert information and guidance on children and young people's mental health.
Internet and online life
Help your child become a smarter, safer and happier explorer of the online world with this programme from Google and Parent Zone.
An interactive game for 7–16 year olds, a special area for younger children and resources for parents and carers so that they can support their children online.
Parent Zone provides support and information to parents, children and schools, working globally to help families to navigate the internet safely and confidently.
Thinkuknow is NCA-CEOP’s education programme and has internet safety advice for children and parents.
School and friends
Supporting your child with school anxiety and refusal
If your child is refusing to go to school, or is feeling anxious, you’ll find information and advice to help you support your child and work with the school here.
Anti-Bullying Alliance is a coalition of organisations and individuals that are united against bullying.
A free and confidential helpline offering advice and support for anyone experiencing bullying.
Family life
Gingerbread is the leading national charity in the UK working with single-parent families.
Home-Start is a local UK community network of trained volunteers helping families with young children through their challenging times.
Become works to improve the lives of children in care and young care leavers, and has a freephone advice line.
The UK’s largest provider of relationship support, providing counselling around relationships, families, children and young people.
Connects kinship carers with a national community and network of local support groups, to offer advice and support.
Grooming and exploitation
National Crime Agency – Child Exploitation and Online Protection Command (NCA-CEOP) safety centre
If you're worried about online abuse or the way someone has been communicating online, let CEOP know.
Internet Watch Foundation reporting page
Anonymously and confidentially report child sexual abuse images and videos and non-photographic child sexual abuse images.
Advice for parents and carers on how to respond to the discovery of online exploitation and harm.
Pace works alongside parents and carers of children who are – or are at risk of being – exploited by perpetrators external to the family.